HOW CAN WE HELP YOU ?
Yes, the colours lose their sheen over a period of time which is the normal wear and tear of the product. Over time the colours deepen, giving a vintage look and adding to the beauty of the product.
Yes, they are all handmade. For the longevity of the product, we advise you to opt for a soft wash or dry clean.
Yes, you can.
These oils are not meant for cooking. However, you can use them for your salads.
Yes, you can. In fact, our products like saffron and honey have been highly appreciated by mothers for their children.
Honey – 2 years
Premix Kehwa – 2 years if kept in a glass container
Kashmiri Tadka Masala – 2 years
Saffron – 3 years
Almonds – 1.5 years
Walnut – 6 months
Oils – 2 years if kept away from direct sunlight.
Unless there is production defect, we do not exchange our products or provide refund. However, if the product has been damaged in transit, we shall happily make it up to you by providing you with the new product at no extra cost.
Unless there is a production defect, we do not exchange our products or provide a refund. However, if the product has been damaged in transit, we shall happily make it up to you by providing you with the new product at no extra cost.
You can get in touch with our business development manager. The contact details are given on the “Contact Us” page of our website.
While we primarily work on export and bulk orders, we are happy to provide our products to individuals living in India and abroad. You can order our products by contacting our business development manager. The contact details are given on the Contact Us page.
This depends on the product you have ordered, and the customization involved. For our fast-moving goods like honey, saffron or paper mache, the lead time is 7 days. For any customization in paper mache, specific colour of stole etc. it can take 2 to 4 weeks. If any product takes more time due to any reason, you will be informed beforehand.
You can make your payments through net banking, PayPal, and Paytm.
Yes, the shipping charges are to be paid by the customer.
All our items are 100% vegetarian.
We are not an e-commerce portal where you can buy products. We create products for our customers. We do not keep bulk stock and offer it to our customers, we ask our customers what they like and then create that for them. Leaving our edible items all our products can be customised as your requirements. Whatever you want from Kashmir, get in touch with us and we will ensure that you have it.
Yes, you can visit our store at Skyview Patnitop by Empyrean at Sanget, Jammu and Kashmir.